About
Majorel has been acquired by Teleperformance, allowing us to deliver even more exceptional services in more locations worldwide and on a greater scale than ever before. Teleperformance now has a local presence in 95 countries with nearly 500,000 passionate people, standing by, for you.
The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support you need. Let’s master change together!
Job summary
Strategic Regional role responsible for Cyber Security Operations to supporting Global Security Operations Center, creation of technical security standards (e.g. network controls and system hardening), preparing defensive measures against attacker tactics, techniques, procedures (TTP). Capable of resolving / remediating escalated issues arising from operations and requiring coordination with other departments. Requires 2+ years of cyber security experience. Responsible for maintaining and improving vulnerability management and the coordination of penetration testing as well as the operation and maintenance of other SOC tools. Provides input to strategic decisions that affect the functional area of responsibility for the assigned Region. May give input into developing the budget for the assigned Region.
Main responsibilities
Overall Regional Responsibility:
- Provide threat and vulnerability analysis security advisory services to evaluate and provide recommendations on cybersecurity control implementation; Parse highly technical threat and vulnerability information to communicate with non-technical end users
- Maintain and support evaluation of cyber security tools and technology used by the company to support its cyber security operations across the globe
- Provide technical support for a comprehensive risk management program identifying mission critical processes and systems; current and projected threats; and system vulnerabilities.
- Author Standard Operating Procedures (SOPs) and tactics, techniques, procedures (TTP) as well as training documentation.
- Providing guidance and support to Business Development, Operations and IT organization on cyber security technologies, policies and procedures
- Advise /support Network Security Architecture and IT Infrastructure teams on the design, implementation & maintenance of security architecture for systems, applications and network
- Participate in security incident management and vulnerability management processes, conduct cybersecurity vulnerability assessments
- Lead forensic and security investigations, to include documenting the security incident response program as a well-defined plan of action to address security incidents.
- Supports CISO to ensure compliance with certification frameworks such as PCI, ISO, PII and customer security requirements..
- Work with Business Development, Operations and IT organization within the organization to reduce cyber security risk, and implement new technology and controls to mitigate the risk.
- Regional Chief Cyber Security Evangelist with external and Internal customers--Be the evangelist for cyber security to ensure cybersecurity stays on the Reginal / Organizational radar.
Competencies & professional background
Educational Background:
- Bachelor’s degree and 5+ years of related experience OR combination of education and experience; MBA or advanced degree in Finance preferred.
Technical Skills: (knowledge, experiences, IT tools/software, languages)
- Problem-Solving Skills and Technical Aptitude.
- Knowledge of Security Across Various Platforms
- Fundamental Computer Forensics Skills and an Understanding of Hacking.
- Significant and extensive people leadership experience managing integrated and high performing teams
- Proven ability to manage in a complex operating environment, including multiple vendors and agile teams
Soft Skills:
- Solid interpersonal, collaborative, written and verbal communication skills
- Strategic thinking, collaboration, direct communication, results orientation and attention to detail
- Protects our customers, our employees, and our brands by incorporating security and compliance across within the assigned Region
Location: China, Shanghai
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